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Nothing happens until someone sells something. With this in mind, LCF prepares your staff to excel in meeting your sales expectations through training, role playing, a Q & A designed to resolve any sales-related personal issues team members may have, and more training. For the sake of simplicity, the sales function is broken down into three categories--membership sales, personal training sales, and Front Desk up-selling.
Membership Sales
Membeship sales representatives are often entry-level sales professionals, and as such, their training and instincts are often not fully developed. This seminar emphasizes the basics of a good sales process; namely, the introduction, expectations-setting, the tour, pre-closing, closing, and follow-up. Included are topics such as negotiation, mirroring, visualization, empathy establishment, decision-making, and treating one's sales career as a business of its own. (Approximate Running Time: 2 hours)
Personal Training Sales
Invariably, personal trainers cringe at the thought of viewing themselves as salespeople. Rather than fighting this notion, you can, in fact, turn this attitude into a situation that improves sales performance! This seminar introduces personal trainers to the fundamentals of sales without compromising their core belief in what it is that they do. Again, count on lots of role playing in this one! (Approximate Running Time: 1 hour)
Front Desk Up-Selling
Make no mistake about it--the Front Desk is truly the nerve center of your club! Staff members know the members, what's going on in the club, what's selling and what's not selling, what the best deals are, and how to circumvent the system. Teach them to up-sell at every opportunity and you'll see results! (Approximate Running Time: 1 hour)
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