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Mystery shopping is an invaluable tool in assessing the relative strengths and weaknesses of your present operations. Providing you with a "snapshot" of exactly how the prospect was handled at a particular moment in time lets you see exactly what areas need immediate attention.
However, not all mystery shop reports are created equal. With LCF you benefit from having an insider's eyes on your operation--a career veteran of the health club and fitness industry--a personal trainer, front desk supervisor, membership sales manager, and with extensive experience as a general manager. Additionally you benefit from the expertise of an industry professional having received formal management training via an MBA. How does your present mystery shopper compare?
Your personalized report includes a 6-page, 72-point review. Appropriate recommendations are included to correct specific issues. Our mystery shopping also includes a live recording (in mp3 format) of the actual phone inquiry we placed to your club, and from the first contact with the front desk, to the appointment setting with a salesperson!
Finally, feel free to ask in advance that special attention be given to certain areas. Concerned about personal phone calls at the Front Desk? We'll listen in. Not sure your sales staff is asking for the sale at closing? We'll find out. You'll know all the answers when you receive your Mystery Shop Report from LCF!
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