Customer Service Training
Customer service is an integral part of any business, but when your business is as personal by nature as the health and fitness industry, the stakes are even higher. Your clients want, need, and a expect a degree of service that is both personal and professional on a par rarely seen in other industries.
How well does your Front Desk staff interact with members and guests? Are your personal trainers truly meeting everyone on the floor, or just those that may convert into personal training sessions for them? And what about management...to what extent do your salaried professionals meet the one-on-one demands of the industry? Challenge everyone's assumptions about their job responsibilities and watch your commitment to customer service soar!
We hear a lot about open-door policies, but ask about LCF's "Closed Door Policy" and how it can improve your customer service!
This seminar is designed to challenge common assumptions about customer service, including the notion that what you are doing right now is "good enough." Practical, usable examples are illustrated and ready for implementation through a frank discussion about day-to-day operations and via role playing with relevant personnel--including management!
(Approximate Running Time: 1.5 hours)
|
